Definition: Under the administrative direction of the Department Head or Manager, the Management Analyst performs a broad variety of professional, technical and administrative duties. Employees are assigned varied analytical, programmatic, and budgetary functions that span several job families. Provides a variety of general to highly complex level analytical and complex support to the assigned department; oversees programs which address constituent issues and services to citizens; assists and makes recommendations in policy, procedure, work methods, and budget development and implementation; coordinates, oversees, and participates in assigned administrative duties; and performs a variety of related management and special projects as assigned. May exercise functional and technical supervision over clerical and technical staff and performs related duties as assigned.
Essential Functions
Some of the essential functions specific to this role include the incumbent's ability to:
- Interact with a variety of individuals (e.g., all unsheltered individuals, vendors, managers, representatives of external agencies/organizations), making presentations, providing updates on outcomes and/or metrics on a regular basis, etc. in order to communicate information, share ideas, present recommended solutions.
- Manage an established caseload of all unsheltered individuals within the City by gathering and analyzing relevant information from established HMIS.
- Maintain detailed client service records and prepare reports and correspondence as needed.
- Ensure all clients’ right to privacy and adhere to all HIPPA policies to ensure appropriate confidentiality.
- Make off-site visits/home visits as needed; and assist with facilitating workshops, trainings, and meetings.
- Participate in public outreach and education.
- Conduct intake and asses client needs and establish client action plans.
- Coordinate, monitor, evaluate, and advocate for multiple services to meet the client’s specific needs.
- Assist individuals with establishment of benefits. (i.e. Social Security Administration, General Relief, EBT Snap, etc.)
- Provide extensive outreach services out in the field.
- Transport homeless individuals in city vehicle to appointments, shelters, rehabilitation centers, etc.
- Evaluate strategy effectiveness by comparing outcomes to goals in order to determine whether to continue or modify the procedures.
- Analyze information using qualitative and/or quantitative analytical methods in order to understand and draw evidence-based conclusions; identifies issues and problems requiring additional research and study and takes appropriate action to ensure sound study results.
- Perform various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements
- Work a flexible, evolving schedule based on the demands of the position including evenings and early mornings.
In addition, the incumbent must have the abilities to:
- Conduct assigned administrative, fiscal or operational project activity, preparing and maintaining records, performing research and analysis as required.
- Prepare and may present reports of findings and recommendations as to appropriate action.
- Administer an assigned program, or as designated representative, leads or participates in committee activity, contributing views and interests of the City in the execution of responsibilities.
- Initiate correspondence, prepares public notices, newsletters or drafts council reports or public documents requiring sensitivity to issues and knowledge of related laws, ordinances, policies and procedures.
- Conduct or completes surveys; as directed, responds to inquiries regarding City operations and provides explanation of activities, policies and procedures.
- Establish, cultivate, and maintain community and public relations. Monitor legislative and judicial activities relating to the respective City departments when appropriate.
- Coordinate activities with other City departments; provides liaison to the public in the execution of responsibilities.
- Administer contract or grant-funded program activity, directing and monitoring work performed; prepare or draft related proposals, reports, and records; and, monitor budget expenditures.
- Compile information and prepare manuals, documents, resolutions, or publications relating to administrative, fiscal, or operational issues.
- Provide assistance to Department management, other City personnel, and the public regarding administrative, fiscal, or operational issues, policies, and procedures.
- Direct the work of others involved in related activity.
- Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner.
- Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs.
- Monitor and evaluate the efficiency and effectiveness of City programs in assigned areas.
- Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.
- Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of public administration.
- Write grant applications; submit grants to funding source for review and award decisions; coordinates, monitors, and evaluates progress of submittals to ensure that a free-flowing transition of planned events occurs; prepare periodic progress reports to comply with grant requirements.
- Analyze proposed legislation for impact on City operations and/or procedures and develop alternative recommendations.
- Assist in developing and administering the City’s budget, including gathering and analyzing data and information, and monitoring expenses; investigates and evaluates the need for changes in budgetary allocations during the fiscal year
- Prepare and review reports for regulatory agencies, City administration and City Council.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Communicate clearly and concisely, both orally and superior in writing.
- Maintain prompt and regular attendance.
- Research and analytical skills.
- May plan and coordinate community events and programs.
- Sound judgement and attention to detail.
- Represent the City in all functions of inter-governmental relations to include but not limited to: interaction with local, State and Federal agencies, staff and elected officials; direct and monitor lobbyist and lobbying efforts on behalf of the City.
- Perform any other tasks or functions deemed necessary to the daily operations of the employer.
- Able to use a personal computer, telephone, and electronic devices.
- Other duties as assigned.
- This position is always evolving. Therefore, employer reserves the right to modify this job description as necessary.
THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
Working Conditions: Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work-related documents. Acute hearing is required when providing phone and counter assistance. The need to lift, drag, and push files, or other materials weighing up to 25 pounds also is required.
Experience and Training Guidelines
A combination of experience and training that would provide the required knowledge and abilities is qualifying. The incumbent must have knowledge of:
- Operations, services, and activities of municipal government.
- Principles of research, statistical analysis and report preparation.
- Modern principles and practices of public administration.
- Principles and practices of municipal program development and administration.
- Principles of supervision, training and performance evaluation.
- Pertinent Federal, State, and local laws, codes, and regulations.
Experience: At least two (2) years of research, evaluation, analytical, or administrative experience in budget, accounting, personnel management, operational research and analysis, report writing, and/or other related experience.
Education: Equivalent to a Bachelor’s Degree from an accredited college of university with major coursework in business or public administration, social work, human services, psychology, or a closely related field. Work experience may be substituted for the education requirement on a year for year basis, with a minimum of five (5) years’ experience equating to a Bachelor’s Degree.
Preferred Experience:
- At least four (4) years of adult case management experience, which includes at least one (1) year of direct experience related to homeless outreach and permanent housing solutions.
- Master's Degree in social work, human services, psychology, or a closely related field.
Licenses/Certifications: Possession of, and continuously throughout employment, a valid CA Class “C” Driver’s license or equivalent.
Supplemental Information
Successful candidates will be required to complete an annual Statement of Economic Interest Form (700 Form) and bi-annual ethics training pursuant to AB 1234.