Code Enforcement Manager

Description

DEFINITION
 

Under general direction, plans, organizes, oversees, coordinates and manages the staff and operations of the Code Enforcement Division; participates in the development of policies and strategies for division operations; addresses and resolves complex and high profile code enforcement issues and complaints; manages the effective use of division resources to improve organizational productivity and customer service; provides complex professional assistance to the Community Development Director in areas of expertise;  performs related duties as assigned.

IDEAL CANDIDATE

The ideal candidate for the Code Enforcement Manager position is a seasoned professional who is highly knowledgeable in organization, management, and relevant government codes and regulations, ensuring full compliance in all administrative processes. This individual brings a strong foundation in administration, staff development, and project oversight, along with a commitment to personalized customer service and inclusive community engagement.

 

• Knowledge of federal, state and local laws pertaining to zoning/land use planning, building code administration, housing code administration, rent control administration, property maintenance, animal control, and related issues
• Knowledge of legal issues pertaining to arrest warrants, inspection warrants, abatement warrants, Notices and Orders to Comply, summary abatement, and related issues
• Knowledge of the procedures and methods involved in investigating violations and preparing cases for court, testifying in court, and related matters
• Knowledge of office procedures, practices, and equipment
• Ability to communicate clearly and effectively both orally and in writing and able to give presentations
• Possess a proven track record of successful code enforcement initiatives

Examples of Duties

• Plans, manages, and oversees the daily functions, operations, and activities of the Code Enforcement Division; manages and adjudicates high priority and sensitive code enforcement cases as directed. 
• Participates in the development and implementation of goals, objectives, policies, and priorities for the division; continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.
• Participates in the development, administration, and oversight of division budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding; identifies and secures local, state, and federal funding opportunities for code enforcement activities.
• Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.
• Manages and participates in the investigation of complaints from the public and City staff regarding violations of municipal codes, ordinances, standards, health and safety regulations, and water quality regulations.
• Convenes and leads multi-department code enforcement task force efforts; meets with City planning, building, and public works staff and legal counsel regarding complaints and coordinates activities with other staff and code enforcement personnel.
• Oversees and participates in the preparation of “Stop Work” orders, notices of violation or noncompliance and citations according to applicable codes and regulations; issues and distributes letters to property owners notifying them of violation.
• Coordinates and conducts follow-up abatement procedures including the preparation of additional correspondence, site visits, and communication with property owners and attorneys; ensures follow-up investigations are conducted for compliance with applicable codes and ordinances; prepares non-compliance cases for legal action; presents testimony at nuisance abatement hearings.
• Monitors progress of criminal complaints and maintains contact with the prosecutor regarding progress; makes decisions regarding plea agreements and orders sought; keeps prosecutor apprised of property owner’s progress or lack of progress regarding abatement.
• Reviews, interprets, and analyzes new and proposed legislation; determines effect of legislation on operations and programs of the organization served; advises superiors of findings; takes appropriate action in order to ensure compliance with existing rules and regulations; proposes legislation if appropriate.
• Ensures drive-by or on-site inspections of residential, industrial, and/or commercial areas regarding existence of violations and/or regarding verification of abatement are made; notes possible violations at other property sites during field investigations.
• Provides information to violators, the general public, business community and other government agencies regarding codes, laws, and ordinances; responds to questions, complaints, and inquiries.
• Assists the Fire Department with code violations and acts as liaison between the Fire Department and City Attorney; works with Animal Control regarding joint enforcement issues.
• Assists the general public at the front counter regarding community services and code enforcement requests, complaints, and concerns.
• Maintains files and records related to citations and violations; prepares a variety of written reports, memoranda, and correspondence.
• Initiates contacts with residents, business representatives and other parties to explain the nature of incurred violations and to encourage compliance with municipal codes, ordinances, and community standards; initiates abatement of dangerous properties and vector control issues; provides confirmation to public regarding code regulations.
• Serves as a liaison for the department with other City departments, divisions, and outside agencies; attends meetings, as necessary; provides staff support to commissions, committees, and task forces, as necessary; negotiates and resolves significant and controversial issues.
• Develops and reviews staff reports related to code enforcement activities and services; presents reports to the City Council and various commissions, committees, and boards.
• Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.
• Performs related duties as required.

Typical Qualifications

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Education:

Equivalent to a bachelor’s degree from an accredited college or university with major coursework in criminal justice, public administration, communications, or a field related.  

Experience: 

Five (5) years of increasingly responsible municipal code enforcement experience, including two (2) years supervisory or management experience. 

Licenses and Certifications:

• Possession of a valid California Driver’s License and a satisfactory driving record, to be maintained throughout employment.
• Possession of a California PC832 certification, to be maintained throughout employment.  
• Possession of, or ability to obtain within twelve (12) months, a Certified Code Enforcement Officer designation (or equivalent), to be maintained throughout employment. 

Supplemental Information

Knowledge of:

• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.
• Administrative principles, practices, and methods including goal setting, program development, implementation and evaluation, policy and procedure development, quality control, and work standards.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Methods and procedures used in code enforcement including citation issuance procedures.
• Principles, practices, and techniques of code violation investigations.
• Methods used to obtain various types of inspection warrants, and principles used to prepare documents used in the legal process.
• Practices for documenting inspections, correcting violations, and carrying through on enforcement options.
• Mediation and conflict resolution techniques.
• Principles and practices of leadership.
• Recent developments, current literature and sources of information related to assigned functional areas.
• Advanced principles and methods of research analysis and reporting.
• Advanced requirements of zoning, building and related codes, ordinances, and regulations.
• Practices of researching related legal and technical issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports.
• Legal descriptions and boundary maps of real property and legal terminology as used in code enforcement.
• Occupational hazards and standard safety practices necessary in code enforcement.
• General principles of risk management related to the functions of the assigned area.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation and the training of staff in work procedures.
• Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.
• City and mandated safety rules, regulations, and protocols
• Techniques for providing a high level of customer service, by effectively dealing with the public, vendors, contractors, and City staff. 
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. 
• Develop and implement goals, objectives, practices, policies, procedures, and work standards.
• Provide administrative, management, and professional leadership for the Code Enforcement Division.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Explain codes and regulations to property owners, residents, and others.
• Interact cooperatively with community members and groups.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Make effective public presentations.
• Respond to inquiries, complaints, and requests for service in a fair, tactful, and timely manner.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, and other written materials.
• Read and interpret maps, plans and legal descriptions.
• Maintain and update records, logs, and reports.
• Analyze and compile technical information on code investigations and violations.
• Effectively represent the City in meetings with governmental and regulatory agencies, community groups, property owners, contractors, developers, business owners and the public.  
• Operate a variety of tools and equipment including small hand tools, pole prunes with a saw attachment, noise meters, 2-way radios, and cameras.
• Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

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Need an Accommodation? If you have questions or need special accommodation with the recruitment process, please contact Human Resources at (310) 456-2489 ext. 488. The City of Malibu is an equal opportunity employer.