Senior Accounting/ Customer Service Representative & Accounting Specialist

Location
2100 Thousand Oaks Blvd, Human Resources, 2nd Floor, Thousand Oaks, 91362

Description
The City of Thousand Oaks has exciting opportunities in the Finance department! We are seeking to fill two vacancies in the Accounting Division: Senior Accounting/Customer Service Representative or Accounting Specialist. Vacancies will be filled at either level based upon candidate qualifications and experience. 
The Senior Accounting/Customer Service Representative and the Accounting Specialist perform a variety of accounting support and administrative work including: the preparation and maintenance of budgetary, financial, and statistical records within their assigned area; preparing and maintaining accounts payable, accounts receivable, and purchase orders; reconciling daily cash, processing payroll, and preparing a variety of financial reports; and performing other related duties as assigned. 
The positions will work closely with the Public Works Department. One position will be primarily responsible for assisting staff with daily transit requests such as invoicing East County Transit Alliance (ECTA) agencies, performing quarterly and annual reporting requirements to ensure compliance with Federal Transit Administration (FTA), Ventura County Transportation Commission (VCTC), and other transit granting agencies’ requirements. The other position will be responsible for reviewing contract agreements and funding sources for purchase order processing, verifying vendor invoices for accuracy, preparing invoices for payment processing, and maintaining accurate records of purchase orders, contracts, and related documents.  
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Researches and assembles information from a variety of sources for preparation of records and reports; makes arithmetic or statistical calculations; organizes and maintains office files, conducts special studies, and recommends organizational, procedural, and other changes. 
• Prepares and maintains ledgers and financial records on capital projects; prepares, analyzes, and reviews detailed pay estimate forms on spreadsheets; verifies budget, contract, plans, specifications and written change orders; reviews notice of completion documents and purchase order information to ensure accuracy and completion detail; monitors all expenditures pertaining to Capital Improvement Projects. 
• Prepares purchase order for assigned contracts; reviews contract agreements, funding sources, and account numbers; requests electronic purchase orders and monitors approval as necessary. 
• Generates computerized accounts receivable invoices for various City services; works with various outside agencies in the collection of unpaid charges relating to damages City property and various services rendered.
• Verifies the accuracy of vendor invoices; reconciles and resolves vendor invoice errors; prepares pay requests for the Finance Department maintains records and files of purchase orders, contracts, pay requests and related documents. 
• Calculates, prepares, types, and mails invoices to customers for various services; posts and maintains ledgers for receivable accounts; codes, types, and posts receipts for payment. 
• Reconciles and balances daily cash receipts; maintains records of deposits by account and prepares monthly reports of cash received by revenue type; prepares adjusting journal entries for various transfers of funds from City departments; transmits receipts and funds to the Finance Department. 
• Performs the more technical and complex tasks of the work unit including handling the most difficult customer relations situations involving upset and dissatisfied customers; responds to complaints from customers and the public, takes action to resolve the complaint, responds and monitors staff responses to correspondence and telephone calls. 
• Trains assigned employees in their areas of work including efficient and effective customer service methods, procedures, and techniques; leads, plans, and reviews the work of staff responsible for performing customer service functions. 
• Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; ensures adherence to safe work practices and procedures. 
• Provides backup clerical and administrative assistance to other staff.

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Ideal Candidate

• The ideal candidate should possess: 
• A positive, forward-thinking approach to provide excellent accounting and customer service support 
• Three or more years of increasingly responsible clerical accounting experience 
• Ability to work very effectively and collaboratively with many people inside and outside the city organization
• Ability to prepare clear, accurate, and concise records, reports, and correspondence
• Equivalent to the completion of twelfth grade education supplemented by college level course work in accounting or a related field
• A valid Class C driver’s license 

Additionally, the Sr. Accounting Customer Service Representative should possess: 

• Four or more years of increasingly responsible general accounting and customer service experience  
• Demonstrated ability to lead, organize, and review the work of other staff 
• Demonstrated ability to train staff on efficient and effective work processes   
• Ability to exercise independent judgment and initiative, interpret and apply complex and difficult data and information 

Core Competencies

• Results Oriented
• Customer-Focused
• Flexible/Adaptable
• Problem Solver and Decision Maker
• Planner and Organizer
• Technically Knowledgeable

Salary Ranges
Accounting Specialist: $27.6549 - $37.0603 hourly
Senior Accounting/Customer Service Representative: $29.0694 - $38.9557 hourly

Benefits
The City of Thousand Oaks offers excellent benefits including: 
Medical, Dental, Vision, Pension Retirement Plan, 401(a), Retirement Health Savings Plan, Tuition Reimbursement and more.  Click here for more information. 

Special Instructions
FILING DEADLINE:   Open until filled; First review of candidates: Monday, March 28, 2022
Please note, the recruitment may close without notice at any time.
SUPPLEMENTAL QUESTIONNAIRE - Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position.
REASONABLE ACCOMMODATION - The City of Thousand Oaks makes reasonable accommodation for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which applied.
VETERAN'S PREFERENCE - In order to qualify for Veteran’s Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

Recruitment Contact
Contact phone: (805)449-2144
Contact email: [email protected]