Senior Community Development Technician (20368997)

Location
2100 Thousand Oaks Blvd, Thousand Oaks, 91362

Highlights of the Position
Be a part of a collaborative team, providing exceptional customer service in person, on the phone and in a virtual online business environment
Maintain, analyze, and create processes and reports of the City’s land management system
Provide application and development plan design review and assist the public to conform with federal, state, and local zoning and building codes
 
Description
The City of Thousand Oaks has an excellent opportunity in the Community Development Department for the position of Senior Community Development Technician.
We seek an individual who is passionate about delivering quality customer service, committed to serving our residents, and devoted to continuous improvement. The Community Development Technician will assist with submission and processing of land use permits, and provide information on City codes, policies, standards, processes, general plan, and zoning information.  The Community Development Technician will use their understanding of the Thousand Oaks land use process to fully implement and effectively integrate the City’s land use management system.
The Community Development Technician must possess excellent customer service and communication skills, be self-motivated, exercise discretion and independent judgment, and communicate professionally through in-person, phone, online, and e-mail interactions.

Primary responsibilities:

• Respond to inquiries in person at the public counter, on the phone, and in writing related to planning, building, development, and construction from homeowners, contractors, architects, engineers, etc.
• Receive and input new customer applications into the City’s land use management system
• Maintain, analyze, and create processes and reports of the City’s land use management system
• Assist customers with preparing, submitting, and correcting building permit application and construction documents
• Review planning entitlement and building applications, plans, and related materials required for permit issuance or plan check submittal
• Manage and maintain the land management system by developing, configuring, and updating processes and procedures
• Manage land management system changes and projects that improve customer online service, process streamlining efforts, and improve electronic online business operations

Job Video Link URL: 
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Ideal Candidate

• Three years of responsible paraprofessional experience; including one year of lead experience is preferred
• A minimum of a high school diploma or equivalent; a four-year college or university degree with a major in urban planning or a related field is preferred
• A valid Class C California driver’s license
• Experience with land use management systems; Tyler Energov highly desirable
• Excellent interpersonal and customer service skills to interface with the public and colleagues 
• Excellent organizational skills and ability to multi-task
• Excellent problem-solving skills and strong acumen for systems
• Basic ability to read site plans
• Attentiveness to detail and accuracy
• Works well in a team environment
• Collaborate with others to improve processes and procedures while maintaining consistency
• Work with other divisions and outside agencies for overall process improvement
• Experience with Microsoft Windows and Office suites, particularly Word, Excel, queue systems, permit systems and electronic plan review systems

 
CORE COMPETENCIES:
Technically Knowledgeable
Customer Focused
Results Oriented
Problem Solver and Decision Maker
Strategic Thinker

Benefits
The City of Thousand Oaks offers excellent benefits including: 
Medical, Dental, Vision, Pension Retirement Plan, 401(a), Retirement Health Savings Plan, Tuition Reimbursement and more.  Click here for more information. 
 
Special Instructions
FILING DEADLINE:  Open until filled. First review date Monday, May 1, 2023 at 5:00 p.m.
Applications and supplemental questions will be reviewed on an on-going basis and candidates are encouraged to apply by Monday, May 1, 2023 at 5:00 p.m. Please note, the recruitment may close without notice at any time after the first review date. 
SUPPLEMENTAL QUESTIONNAIRE - Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position.
REASONABLE ACCOMMODATION - The City of Thousand Oaks makes reasonable accommodation for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which applied.
VETERAN'S PREFERENCE - In order to qualify for Veteran’s Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.