Monthly Salary: $3,549 – 4,529.
The Position: Under direction, plans, manages and oversees the activities of the Utility Billing Division; oversees all aspects of billing, payment collection, cash balancing and customer relations; develops and maintains utility billing procedures and work load assignments; coordinates activities with other City departments and the public; supervises assigned staff; performs other related duties as required.
Example of Duties: (include but are not limited to the following)
- Plans, organizes and directs the activities of the Utility Billing Division; oversees and participates in all aspects of billing, payment collection, cash balancing and customer relations; supervises and participates in the establishment of division goals, objectives, policies and procedures; reviews and evaluates work methods and procedures for improving division performance and meeting goals; ensures that goals are achieved.
- Supervises and participates in the processing of applications for water, sewer and solid waste services; oversees all aspects of the billing process and account maintenance; plans, coordinates and reviews the work plan for assigned projects and responsibilities; ensures the preparation of service orders.
- Researches and recommends improvements in billing technologies and customer service response; provides technical assistance and participates in the implementation of the new water billing system using read meters; keeps current on new technologies in the area of utility billing and customer services; represents the utility billing division in a variety of City meetings
- Maintains detailed financial records of all revenue billed and collected for water, sewer and solid waste accounts; prepares statistical and/or analytical reports on operations as necessary; oversees and performs special account research and analysis for the department, City staff and the public; prepares and updates informational materials for the public related to utility billing programs
- Maintains detailed financial records of all revenue billed and collected for water, sewer and solid waste accounts; prepares statistical and/or analytical reports on operations as necessary; oversees and performs special account research and analysis for the department, City staff and the public; prepares and updates informational materials for the public related to utility billing programs.
- Performs the more difficult and complex billing duties of the work division including resolution of customer complaints, interpreting administrative policies and resolving payment and service issues; coordinates the division’s activities with other City departments and the public; establishes and maintains a customer service orientation within the division.
Qualifications: (The following are minimal qualifications necessary for entry into the classification)
Education and/or Experience: Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Utility Billing Supervisor. A typical way of obtaining the required qualifications is to possess the equivalent five years of increasingly responsible experience in municipal billing or the performance of related work, including two years of lead or supervisory work, and a high school diploma or equivalent.
License/Certificate: Possession of, or the ability to obtain, a valid class C California driver’s license.
The Examination Process
Only those applicants who meet the qualification standards of this position on or before the posted final filing date will be allowed to participate in the examination process or combination of examinations as indicted on the examination announcement.
The examination process may consist of the following parts: Application Package Review (Qualifying only): Only the most qualified applicants, based upon the information provided on the application will be invited to participate in the oral examination process. Applicant selection will be based upon those applications demonstrating the greatest breadth and depth of applicable training, experience and education. Applicants are urged to submit sufficiently detailed information in their application for a proper evaluation. Oral Exam (Weighted 100%) Candidates must earn a score of 70% or higher in the examination process to be considered for the eligibility list. The City Administrator upon recommendation of the Department head will make final selection and appointment.
Disabled applicants who require special examination accommodations should contact the Human Resources Department five (5) days prior to the examination at (559) 661-5401.
Medical Examination - Appointment will be contingent upon successful completion of pre-employment physical and drug screen.
Background Review - A complete review of the candidate's background will be conducted before appointment.
Veterans Points - You may be eligible for Veterans Preference Points (5 points) dependent upon your qualifying service duty. To be considered for Veterans points you must request, in writing, at the time of application and provide necessary documentation, i.e. DD214.
Affirmative Action / Equal Opportunity / Drug Free Employer
EQUAL EMPLOYMENT OPPORTUNITY
The City of Madera is an equal opportunity employer. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition (cancer related) or the conditions Acquired Immune Deficiency Syndrome (AIDS) or AIDS Related Conditions (ARC).
BENEFITS
Health Insurance: The City of Madera provides monthly benefit dollars for employees to apply towards medical, dental, and vision coverage for the employee and family.
Life Insurance: City paid benefit provides a $15,000 life insurance policy for the employee and $5,000 dependent life.
Deferred Compensation: The City offers a paid/vested contribution of 4.2% to one of two 457 plans offered to the employee. The employee may also contribute on a pre-tax basis, but employee contributions are not required.
Medicare: The City contributes 1.45% of employee's salary; the employee also contributes 1.45% of salary for this benefit.
Retirement: City employees are members of the California Public Employees Retirement System (CalPERS). Classic Employees are in the 2% @ 60 formula and currently contribute 2.375% of salary towards the Employee Contribution to CalPERS. New Employees are in the 2% @ 62 formula and contribute the full Employee Contribution as calculated by CalPERS, currently 6.25% of salary. The City does not participate in Social Security.
Long-term Disability: This City paid benefit provides up to 2/3-income protection.
Bilingual Incentive: English/Spanish for qualifying individuals and positions after passing the annual bilingual test.
Employee Assistance Program: Provided to employee and family members at no cost to the employee.
The City also provides paid vacation, holiday pay, sick pay; 40 hours of administrative leave, and float time (depending on years of service).
THE CITY OF MADERA AND ITS GOVERNMENT
Madera is located in the heart of the State of California, 20 miles north of Fresno, 175 miles southeast of San Francisco, 56 miles southeast of Yosemite National Park, and 240 miles northwest of Los Angeles.
The City of Madera encompasses 12 square miles and a population of 62,000 (2012 figure) with an annual growth of 4%. Madera offers an excellent school system, modern residential areas, and diversified recreational facilities. Industrial and commercial areas are experiencing reasonable and steady growth.
Madera is a general law city, incorporated in 1907. The City operates under the Council/Administrator form of government. A budget of over $80 million and a workforce of 235 full time employees provide the services of our Finance, Police, Public Works, Engineering, Community Development, Airport, Parks and Community Services, City Clerk, Human Resources, City Attorney and Administration Departments.
THE INFORMATION PROVIDED IN THIS FLYER IS NOT TO BE CONSIDERED AS A CONTRACT
OR AN OFFER OF CONDITIONS OF EMPLOYMENT
The City of Madera reserves the right to make necessary modifications to the examination plan. Such provisions will be in accordance with City Civil Service standards. Employee benefits are outlined in individual group memorandum of understandings through the city/employee negotiation process. This position is under the Mid Management bargaining unit.
ONLY THOSE APPLICATIONS RECEIVED BY 3:00 P.M. Tuesday, December 15, 2015, WILL BE CONSIDERED.
Please fill out the application completely and attach any additional materials, license and/or resume you desire to be considered as part of your application. Applications may be obtained from and submitted to – City of Madera Human Resources Department, 205 West 4th Street, Madera, CA 93637 (559) 661-5400, Option 8 www.cityofmadera.org